Service Advisor Training

Location: NHADA, 507 South St Bow NH 03304

Date: Wednesday, January 20th OR Thursday, January 21st

Start Time: 8:30am – 4:30pm

Tuition: $399

Who should attend: New or experienced Service Advisors and Managers 

Topics Covered:

?Phone Skills
?Turning the price shopper into an appointment
?Proper Appointment Setting
?Setting expectations
?The Write-up process
?Listening Skills
?Walk Around
?Build Rapport
?Soft Up-sell
?Present maintenance
?Selling Found Work
?Proper Use of MPI
?Building Value
?Objection Handling
?Closing

Presented By: Robin Greenwood, Brown & Brown Dealer Services

Register online or contact Kaleena Guzman  |  603-224-2369 for more information