Service Advisor Training

Location: NHADA, 507 South St Bow NH 03304

Date: Wednesday, November 19th OR Thursday, November 20th

Start Time: 9:00am – 4:00pm

Tuition: $399

Who should attend: New or experienced Service Advisors and Managers 

Topics Covered:

✓Phone Skills
✓Turning the price shopper into an appointment
✓Proper Appointment Setting
✓Setting expectations
✓The Write-up process
✓Listening Skills
✓Walk Around
✓Build Rapport
✓Soft Up-sell
✓Present maintenance
✓Selling Found Work
✓Proper Use of MPI
✓Building Value
✓Objection Handling
✓Closing

Presented By: Robin Greenwood, Brown & Brown Dealer Services

Questions? Give us a call at 603-224-2369 or email Kaleena Guzman for more information