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By: Jean Conlon, Administration

Spring time also means seminar time.

As we kickoff April, there are many seminars to send your staff to—some of which are right around the corner.

On the fence about training with NHADA? There are many benefits to sending your staff to our seminars, for one, it's local!

  1. LOCAL: NHADA provides education and training to its members and their employees at our centrally located office in Bow/Concord – no traveling out-of-state.
  2. INDUSTRY-SPECIFIC: NHADA sessions focus on issues directly related to your needs. You will not be listening to information that is not applicable to our unique industry.
  3. COMPLIANCE-FOCUSED: Many NHADA sessions focus on important compliance and legal issues.
  4. AFFORDABLE: NHADA provides cost-effective training, and information that may save you money.


Upcoming events:

Tuesday, April 16

Employment Law: Wage & Hour

NH Department of Labor and Federal Laws & Regulations

Know the laws and regulations. Avoid the pitfalls and legal issues, the time and the money!

PRESENTERS: NH DOL Inspection Division Administrator Michele Small and
Attorney Jennifer Moeckel of Cook, Little, Rosenblatt & Manson, p.l.l.c.

 


Tuesday, May 7 AND Thursday, May 9, 2019

(Two separate sessions for your convenience)

Service Advisors & Managers: Keeping Up with Today’s Service Customer

Topics include: keeping up with today’s customer; building your base; communication, consistency, foundation of knowledge; 5 steps to exceptional service; discovery, consultation, value experience, delivery experience, follow-up; taking a look at opportunities to updating your process; and Increasing your production and CSI.

PRESENTER: Ken Zwigart, National Trainer at American Financial & Automotive Services, Inc.,
an NHADA Diamond Partner


Wednesday, May 8

Today’s Selling

Topics include: “Road to a Sale” with today’s customer; Time, consideration, communication; prospecting; setting up a daily work plan; and presenting numbers and overcoming objections.

PRESENTER: Ken Zwigart, National Trainer at American Financial & Automotive Services, Inc.,
an NHADA Diamond Partner


Friday, May 10

F&I – Time is Critical; So is Income

Topics include: keeping up with today’s customer; building your base; communication, consistency, foundation of knowledge; 5 steps to exceptional service; discovery, consultation, value experience, delivery experience, follow-up; taking a look at opportunities to updating your process; and increasing your production and CSI.

PRESENTER: Ken Zwigart, National Trainer at American Financial & Automotive Services, Inc.,
an NHADA Diamond Partner


Tuesday, May 14

NH Title Regulations

Topics include: keeping up with today’s customer; building your base; communication, consistency, foundation of knowledge; 5 steps to exceptional service; discovery, consultation, value experience, delivery experience, follow-up; taking a look at opportunities to updating your process; and increasing your production and CSI.

PRESENTER: Ken Zwigart, National Trainer at American Financial & Automotive Services, Inc.,
an NHADA Diamond Partner


Wednesday, May 15

Leadership 2020:

Getting and Maintaining Peak Performance

Creating the Human System

One of the biggest challenges most companies have is getting and maintaining peak performance. The Human System is a repeatable process to attract, coach, keep, and grow your best team members. This system is one the 6 key systems that every growth company should focus on and one of the three people systems in our growth framework.

The Human System is founded upon Topgrading, which is the leading methodology world-wide for attracting, hiring, developing and retaining top talent. It is a highly structured and prescriptive approach designed to ensure that only the highest performers are hired, developed and retained. Bill will provide a practical framework he has used over 20 years with his clients for building a rhythmical human system to develop Leadership Potential and grow companies.

PRESENTER: Bill Napolitano, ProActive Leadership Group, an NHADA Bronze Partner


Thursday, May 23

Rev Up Your Career in Automotive Accounting:

Be More Than Overhead – Intermediate

This session will cover automotive accounting issues, including: making the most of your manufacturer financial statements ; reviewing dealership internal controls; Working with other department heads to close out the month; identifying opportunities in federal and state income tax laws; LIFO – “Last In, First Out” inventory accounting; and more.

PRESENTERS: St Barton D. Haag, CPA | Principal and Laura T. Everett, CPA | Director at

Albin, Randall & Bennett, CPAs, an NHADA Silver Partner


Thursday, May 30

Hazardous Materials Three-Year Certification Training

(Automotive Specific)

SHIPPERS/RECEIVERS NEED TO BE CERTIFIED!

In automotive-related businesses, you may have employees who prepare hazardous materials, such as car batteries, air bags, degreaser or paints for shipment to other facilities or wholesale accounts. Your employees may also receive these products or transport them from distribution facilities, provide delivery services to off-site facilities or to customers.

If your company is involved in any of these activities, your business is required to provide adequate, documented training that meets all the requirements specified in 172.704 (HM-126-F). Recertification is required at least once every three years. The three-year period begins on the actual date of training.

PRESENTER: Chip Brackett


Author Headshot

Jean Conlon, Administration

Jean is approaching 30 years at NHADA. She coordinates major events as well as in-house seminars and training for the New Hampshire Automotive Education Foundation. She also coordinates the Association Partnership Program. Outside the office, Jean enjoys spending time with her husband, friends and family. She is an avid sports fan and enjoys walking her dog, reading, and painting.


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