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Happy family with the dealer buying a new car
Jean Conlon, AdministrationApr 9, 2019< 1 min read

Customer Communication Best Practices

Do you want to provide your Service Advisors, Salespeople and F&I Managers with consistent best practices on communicating with your customers, resulting in additional sales and positive customer satisfaction, leading to customer loyalty?

Four workshops at NHADA in May will do just that! Ken Zwigart, national trainer with American Financial & Automotive Services, an NHADA Diamond Partner, will be providing the following affordable training that you don’t want to miss:

May 7: Service Advisors & Managers: Keeping Up with Today’s Service Customer*

May 8: Today’s Selling

May 9: Service Advisors & Managers: Keeping Up with Today’s Service Customer*

May 10: F&I – Time is Critical; So is Income

*One-day sessions repeated for your convenience in scheduling your service advisors

Review ALL upcoming seminars at NHADA and register online or download forms.

If you have any questions, please email Jean Conlon or call 800-852-3372.


Jean Conlon, Administration

Jean is approaching 30 years at NHADA. She coordinates major events as well as in-house seminars and training for the New Hampshire Automotive Education Foundation. She also coordinates the Association Partnership Program. Outside the office, Jean enjoys spending time with her husband, friends and family. She is an avid sports fan and enjoys walking her dog, reading, and painting.